PRIVACY POLICY

This Privacy Policy was last updated in January 2026. Your privacy is important to JIFF. JIFF Bike Private Limited, its affiliates and/or subsidiaries (collectively, "JIFF", "we", "us" or "our") have developed this privacy policy.

JIFF may collect, use, disclose, share, transfer or store your Personal Information, Sensitive Personal Information and Non-Personal Information (collectively "information") according to the provisions of this JIFF Privacy Policy. By visiting the website https://www.jiff.bike/ or downloading the mobile application or any other medium used by JIFF to provide its services to you (hereinafter referred to as the "Platform"), you expressly agree to be bound by the terms and conditions of this JIFF Privacy Policy.

We value the trust you place in us and respect your privacy, maintaining the highest standards for secure transactions and protection of your personal information. This Policy intends to inform you about how we collect, receive, hold, use, transfer and/or disclose your information, in accordance with the provisions of Information Technology Act, 2000 and any other applicable provisions, including amendments thereto for the time being in force ("Indian Data Protection Law").

JIFF reserves the sole, unilateral right to modify this Privacy Policy from time to time, as may be required due to change in business policies, government regulations etc. While reasonable efforts shall be made to notify you of any significant changes to our Privacy Policy, it is incumbent upon you to keep yourself apprised of any changes to this Privacy Policy by visiting this page periodically.

While visiting the Platform, you may be asked to provide JIFF with "Personal Information" for different purposes. Personal information shall include any information that specifically identifies an individual, including but not limited to, name, postal address, email address, telephone number, mobile number or employer, etc.

"Sensitive Personal Information" as per the Indian Data Protection Laws means Personal Information which consists of information relating to: (i) password; (ii) financial information such as Bank account or credit card or debit card or other payment instrument details; (iii) physical, physiological and mental health condition; (iv) sexual orientation; (v) medical records and history; (vi) biometric information; and (vii) any detail relating to the above clauses as provided to a body corporate for providing service.

The following are the types of Personal Information we may collect:

• →Full name
• →E-mail address
• →Phone number
• →Location information including current location and GPS data
• →Address (including city or town)
• →Billing and shipping address
• →Account login credentials and password
• →IP addresses
• →Details of the products or services ordered including pricing
• →Date of pre-booking or purchase
• →Payment information and history
• →Any device and device identifier information as may be deemed necessary
• →Such other Personal Data as may be required from time to time

JIFF may use your Personal Information for purposes including:

• →To provide the services, products, or information you request and to process and complete such requests
• →To send you confirmations, updates, alerts, and support messages
• →To keep you informed about promotions, offers, events, products or services
• →For conducting marketing activities and market research to improve our services
• →To send you notices about changes to the JIFF Platform, Terms of Use, or Privacy Policy
• →For internal purposes such as research, auditing or data analysis
• →To comply with any court order, law or legal process

Data collected from you can be classified as:

• →Essential — Related to health check of the vehicle and performance logs. Not considered personal information.
• →Diagnostic — Accessed when diagnostics or service tasks are required. Not considered personal information.
• →Location — Accessed to provide features like navigation and trip history.
• →Personal Information — Name, phone number, email, etc., accessed to provide enhanced features and complete your pre-booking or purchase.

Your consent is voluntary and may always be revoked by contacting us at marketing@jiff.bike. Withdrawing consent may disrupt some services.

Your Personal Information is collected at the following stages:

• →When you register on the Platform and create a user account
• →When you visit and/or use our Platform
• →When you submit a pre-booking request
• →When you pre-order or purchase our products or services
• →When we communicate or undertake activities such as servicing or promotional activities

We may transfer your Personal Data to recipients in countries outside India that may have differing data protection laws. In those instances, we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law. In case of Sensitive Personal Data, we will specifically seek your consent before such transfers.

We will only retain your Personal Data for as long as it is necessary to fulfill the purposes outlined in this Policy. When you have consented to our processing of your Personal Data, we will retain the data for as long as the customer relationship lasts or until you withdraw your consent. We will redact or delete your Sensitive Personal Data if you withdraw your consent, unless required to be retained by applicable law.

If you live anywhere in India, you have the following rights regarding your Personal Data:

• →Accessing your Personal Information
• →Verify and rectify accuracy of your information
• →Withdrawing your consent at any time
• →Erasing your Personal Information from our systems
• →Right to port your information in a structured data file
• →Right to be forgotten — restrict or prevent processing of your Personal Information

To exercise these rights, write to us at marketing@jiff.bike. We will respond within 24 working hours.

In case of breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to your Information, we will promptly notify you within the time frame prescribed as per applicable laws. However, we will not be liable for any security breach committed as a result of negligence by action or omission by you.

We strive to work towards the security, integrity and privacy of your Information and to protect your Information against unauthorized disclosure, access or destruction to the extent reasonably possible and as per processes compliant with applicable laws. We shall not be held responsible for any loss, damage or misuse of your Information if such loss takes place as a result of a Force Majeure Event including fire, flood, acts of God, civil commotion, war, computer hacking, or software failure.

Identity theft and phishing are of great concern to us. We do not and will not, at any time, request your credit card information or national identification numbers in a non-secure or unsolicited e-mail or telephone communication. Please exercise caution while providing any such information.

JIFF or JIFF's strategic partners may use technologies to collect "Non-Personal Information" about your usage of or activity on the Platform that cannot, on its own, identify a specific individual. Non-Personal Information may include information collected by or through web beacons or cookies. We reserve the right to use and disclose Non-Personal Information to our affiliates, subsidiaries, and strategic partners at our discretion.

JIFF is not intended for children under 18 years of age. JIFF does not knowingly or intentionally collect Personal Information from children under the age of 18. If JIFF becomes aware of any collection of Personal Information of a child under the age of 18, JIFF will take steps to delete such Personal Information immediately.

JIFF may change the provisions of this Privacy Policy at any time. If we change or update this Privacy Policy, we will indicate that changes have been made by updating the effective date. JIFF encourages you to review this Privacy Policy from time to time to make sure you understand how any personal information you provide may be used.

We and our partners use tracking technologies such as cookies on our Platform to personalize content and ads, to provide social media features and to analyze our traffic. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Note that disabling cookies might hinder the transacting of business on the Platform.

We welcome feedback. If you have any questions regarding our Privacy Policy or the use of your information, please send an email to marketing@jiff.bike.